Clear answers.

A PMS is the operational heart of a lodging property. It is the property management software that centralizes the room schedule, reservations, guest directories, housekeeping status, billing, and operational reporting. OTELI PMS offers a simplified and modern version of this tool, stripped of the complexity of traditional legacy systems to fit independent hoteliers perfectly.

The PMS is your internal management tool. The booking engine is your public direct-booking interface. The Channel Manager automatically synchronizes external platforms (Booking, Airbnb). OTELI PMS makes the deliberate choice not to integrate an automated Channel Manager in order to keep subscription costs highly affordable for hoteliers. In practice: as soon as you receive a booking from a third-party OTA, you can manually block the room on your OTELI planner in one click. The inventory of your direct booking engine (included at 0% commission) is then updated instantly.

Yes, through our Elite (Organization) plan. The main Manager can smoothly switch between properties from a single menu, while staff (receptionists) only have access to their assigned hotel. A single Elite license covers all the properties in your group, saving you from paying for multiple individual subscriptions.

Yes. OTELI PMS is a 100% cloud-hosted platform. You do not need to install any local server at your property. You can access your dashboard in real-time from anywhere in the world, simply using an internet connection. Backups and security updates are automatic, transparent, and free of charge.

The transition is extremely straightforward. You can export your guest database in CSV format from your current system and import it in a few clicks into OTELI PMS. For tariff configurations or complex booking history migrations, our support team is available to assist you.

Our role-based access control (RBAC) system lets you secure your data. You can assign precise roles to each team member: Manager, Co-Manager, Housekeeping (to update cleaning status and room states), Receptionist (check-ins/outs and booking entry), Accountant (restricted access to invoices and expenses), Restaurant Manager, or define custom permission sets.

Anywhere. OTELI PMS works on any modern web browser. On Android, a real native app is available on the Google Play Store (works on both phones and tablets). On iOS, Progressive Web App (PWA) technology lets you add it to the home screen of your iPhone or iPad. We also provide a dedicated Windows application for your front-desk desktop. All data syncs in real-time.

No. OTELI PMS automatically generates a public, clean online booking page for your property. You do not need to pay for any web hosting. Simply add this link to your social media, Google Maps profile, or send it to guests via message to receive direct bookings in your email inbox commission-free.

Our platform is natively multi-currency and supports 26 major currencies (including Franc CFA XOF/XAF, Naira NGN, Cedi GHS, Guinean Franc GNF, Congolese Franc CDF, Dirham MAD, Euro, US Dollar, etc.). You can browse the full list of supported countries on our dedicated [supported currencies](/en/features/currencies/) page.

Yes. Starter, Pro, and Elite plans include data export options. You can download your guest directory in CSV format or export activity reports (revenues, expenses, occupancy rate). These exports provide clear figures for your accountant to input manual entries. Automated accounting integrations are available on the Elite plan.

Your data remains your exclusive and absolute property. OTELI PMS applies strict security protocols and encryption standards (GDPR-compliant). Your sensitive documents (IDs) are stored securely and only accessible via 15-minute temporary links. You can export your data and permanently delete your account at any time from your settings.