Clear answers.

A PMS is the operational heart of a lodging property. It is the property management software that centralizes the room schedule, reservations, guest directories, housekeeping status, billing, and operational reporting. OTELI PMS offers a simplified and modern version of this tool, stripped of the complexity of traditional legacy systems to fit independent hoteliers perfectly.

The PMS is your internal management tool (schedule, invoices, staff). The booking engine is the public interface allowing guests to book directly online. The Channel Manager synchronizes your rates and availability across external platforms (Booking.com, Airbnb, Expedia). OTELI PMS natively integrates its own 0% commission direct booking engine and offers integration with leading Channel Managers in its Elite plan.

Yes. OTELI PMS is a 100% cloud-hosted platform. You do not need to install any local server at your property. You can access your dashboard in real-time from anywhere in the world, simply using an internet connection. Backups and security updates are automatic, transparent, and free of charge.

The transition is extremely straightforward. You can export your guest database in CSV format from your current system and import it in a few clicks into OTELI PMS. For tariff configurations or complex booking history migrations, our concierge team is available to assist you free of charge.

Our role-based access control (RBAC) system lets you secure your data. You can assign precise roles to each team member: Manager, Co-Manager, Housekeeping (to update cleaning status and room states), Receptionist (check-ins/outs and booking entry), Accountant (restricted access to invoices and expenses), Restaurant Manager, or define custom permission sets.

Anywhere. OTELI PMS works on any modern web browser. With Progressive Web App (PWA) technology, you can add it to the home screen of smartphones (Android & iOS) or tablets. We also provide a dedicated Windows application for your front-desk desktop. All data syncs in real-time.

No. OTELI PMS automatically generates a public, clean online booking page for your property. You do not need to pay for any web hosting. Simply add this link to your social media, Google Maps profile, or send it to guests via message to receive direct bookings in your email inbox commission-free.

Our platform is natively multi-currency and supports 26 major currencies (including Franc CFA XOF/XAF, Naira NGN, Cedi GHS, Guinean Franc GNF, Congolese Franc CDF, Dirham MAD, Euro, US Dollar, etc.). You can browse the full list of supported countries on our dedicated [supported currencies](/en/features/currencies/) page.

Yes. Starter, Pro, and Elite plans include data export options. You can download your guest directory in CSV format or export activity reports (revenues, expenses, occupancy rate). These exports provide clear figures for your accountant to input manual entries. Automated accounting integrations are available on the Elite plan.

Your data remains your exclusive and absolute property. OTELI PMS applies strict security protocols and encryption standards (GDPR-compliant). Your sensitive documents (IDs) are stored securely and only accessible via 15-minute temporary links. You can export your data and permanently delete your account at any time from your settings.